ShowTex is a worldwide leader in inventing, manufacturing and installing innovative flame retardant fabrics, tracks and motion control systems for achieving the creative vision of theatre, event and entertainment professionals.
Dear customer, first and foremost we would like to thank you very much for your purchase.
We strive for the best purchase experience and client satisfaction. Please don’t hesitate to contact us if you have any queries.
This warranty is granted to end users owning a ShowTex Product.
During the warranty period, ShowTex shall repair or replace (using new or refurbished replacement) parts free of charge.
The replaced product, parts and/or components become property of ShowTex and shall be returned to ShowTex, otherwise the unreturned goods shall be invoiced.
Shipping, insurance or transportation charges from the client to ShowTex are for the client’s account.
Transport costs ex works from ShowTex back to the client are for the account of ShowTex.
Upon request of the customer, ShowTex can send a service engineer onsite to repair the product. The travel time, the travel costs and living expenses of the service engineer will be charged. ShowTex will always try to find the most economical solution.
1. Contact your ShowTex or local ShowTex agency for specific return and shipping information.
2. You will receive a sales order number.
3. Pack the product correctly to protect it against transport damage.
4. Label and ship the product to the address provided.
5. Your local contact person will follow up the warranty procedure.
ShowTex is a global company. You will find helping hands all over the world!
*These Warranty Terms do not apply to the Asia Pacific region. Check out the Chinese Warranty Terms here.