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Sales & Customer Service FR market (BE)

Sales & Customer Service FR market (BE)

 

ShowTex is the world leader in developing, manufacturing and installing the most innovative, flame-retardant stage fabrics and suspension systems. We do our utmost to realize the creative vision of the event and entertainment professionals. To reinforce our team in Belgium, ShowTex is looking for a Sales & Customer Service Agent for the French market.

MAIN TASKS

  • Handle all incoming inquiries from own clients
  • Handle incoming mail inquiries sent over by outside sales
  • Handle requests from Account and Project Managers (BE, international) assigned directly or by the Sales coordinator
  • With the team, assure 2nd line of support (1st line is receptionist) for all incoming calls and visitors
  • ShowTex attaches great importance to teamwork in the broadest sense. Whenever necessary, the Sales and Customer Service agents will also perform tasks not included in this job description.

RESPONSIBILITIES

  • Deal with customer inquiries as a true expert, providing the highest levels of customer service, developing new businesses for our range of products and services
  • Make accurate price estimates, which are commercially viable and feasible while respecting the internal pricing guidelines.
  • Collect and dispatch samples and other marketing materials for own clients and by request of the international sales
  • Brief the production department (warehouse, install. team, sewing workshop, transport department, ...) on the project in hand
  • Follow up with client: from quote to order, installation/delivery and after-sales
  • Find creative, cost-effective solutions for problems and errors, in consultation with the client

Besides these tasks, you are also co-responsible for:

  • Continuous update of customer database (customer data, orders, appointments, ...)
  • Strive to achieve maximum customer satisfaction
  • Create and maintain a positive working environment
  • Continuous learning and knowledge transfer: always open for new internal and external information and sharing it with others

PROFILE

  • FR – ENG – NL (Other languages are a plus)
  • IT-literate
  • Solid arithmetic and geometric insight
  • Spatial visualization ability
  • Graduate degree in the sector is a plus (social/commercial sciences, theatre studies, textiles)
  • Previous experience in the sector or in an inside sales function is a plus
  • Experience with Navision or other ERP software is highly appreciated
  • Resourceful and fast-paced
  • Friendly and polite, even in stress situations
  • Great communication and organizational skills
  • Optimistic and motivated team player
  • Service and quality-oriented
  • Creative problem-solver
  • Eager to learn
  • Able to meet deadlines
  • Capable of accurate administrative work

OFFER

A varied and challenging position in a fast-moving international work environment. An informal atmosphere, enthusiastic colleagues and a competitive salary supplemented with extra-legal benefits are just the icing on the cake!

Are you the Sales & Customer Service agent we are looking for? Do you want to be part of a true A-team in an internationally growing exciting company?
Don’t hesitate to send your motivation letter and CV to jobs [at] showtex.com